Last updated: 25 May 2024
Welcome to Metropolis
Thank you for using Metropolis, a comprehensive building management app designed specifically for the owners and tenants within our real estate projects. We understand that your privacy is of utmost importance, and we are dedicated to protecting your personal information. This Privacy Policy outlines the types of information we collect, how we use it, the measures we take to protect it, and your rights regarding your data.
The purpose of this Privacy Policy is to inform you about the collection, use, and sharing of your personal information when you use the Metropolis app. It is designed to help you understand our practices and the choices you have regarding your data.
This Privacy Policy applies to all users of the Metropolis app, including both owners and tenants of the properties within our real estate projects. It covers information collected through the app and related services.
We are committed to safeguarding the privacy of our users. We recognize the importance of protecting your personal information and complying with applicable data protection laws.
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
Metropolis
Metropolis is a building management app designed for the owners and tenants living in our real estate projects. The app provides a range of services, including complaint resolution, maintenance billing, communication features, and more. Future updates will include a payment gateway for in-app payments.
We collect various types of personal information to ensure the security and proper management of our properties. This includes:
We collect information through the following methods:
The information we collect is used for the following purposes:
We use the collected information to deliver our services effectively. This includes:
Ensuring the security of our users and properties. This includes verifying identities and managing access to the property.
Complying with legal obligations, such as reporting to government authorities and managing legal disputes.
Enhancing our services and app functionality based on user feedback and usage patterns.
Personalizing the user experience and providing relevant information and updates.
We do not share your personal information with any third parties. Your data is kept secure and confidential.
In certain circumstances, we may use third-party service providers to assist with our operations.
We may disclose your information if required by law or in response to valid requests by public authorities.
In the event of a merger, acquisition, or sale of assets, your personal information may be transferred.
Your data is stored on our secure cloud servers.
We implement robust security measures to protect your data.
In the event of a data breach, we will promptly notify affected users and the relevant authorities as required by law.
Users can access and update their personal information through forms available within the app.
Users can request the deletion of their data by contacting the admin.
Users have the right to request a copy of their personal information in a structured, commonly used, and machine-readable format.
Users have the right to object to the processing of their personal data and request restrictions on its use.
Users can withdraw their consent to data processing at any time by contacting the admin.
Users can opt-out of data collection or withdraw consent at any time by contacting the admin to delete their data.
Withdrawing consent may affect your ability to use certain features of the app.
We do not use any third-party services such as Google Analytics or advertising networks.
If we decide to integrate third-party services in the future, we will update this privacy policy and notify users in advance.
We do not use cookies or similar tracking technologies.
If we decide to use cookies or tracking technologies in the future, we will update this privacy policy and obtain user consent as required by law.
Our app is suitable for users of all age groups.
We do not knowingly collect personal information from children under the age of 13 without parental consent. If you believe we have collected such information, please contact us to delete it.
We take special care to ensure the privacy and security of children using our app.
We may update our privacy policy from time to time. We will notify you of any changes by posting the new privacy policy within the app and updating the "Last updated" date at the top of this policy.
We encourage you to review this policy periodically for any changes. Continued use of the app after changes are posted constitutes your acceptance of the updated policy.
We adhere to all Google Play Service Policies, ensuring our app is safe, reliable, and user-friendly.
We comply with Google Developer Policy requirements, including respecting user privacy, providing accurate information, and ensuring the security of our app.
We are committed to complying with all applicable laws and regulations regarding data protection and privacy.
This privacy policy is governed by the laws of [Country/State]. Any disputes arising from this policy will be subject to the jurisdiction of the courts in [Country/State].
If you are accessing our app from outside [Country/State], please be aware that your information may be transferred to, stored, and processed in [Country/State] where our servers are located and our central database is operated. By using our services, you consent to the transfer of your information to our facilities and those third parties with whom we share it as described in this privacy policy.
We retain your personal data only for as long as necessary to fulfill the purposes outlined in this privacy policy, unless a longer retention period is required or permitted by law.
Once the retention period expires, we will delete or anonymize your data in a secure manner.
Users can request the deletion of their data at any time by contacting the admin. We will respond to such requests in accordance with applicable laws.
We have appointed a Data Protection Officer (DPO) to oversee our data protection strategy and ensure compliance with relevant laws and regulations.
The DPO can be contacted at:
We welcome your feedback on our privacy practices. If you have any suggestions or concerns, please contact us using the provided contact details.
Your feedback helps us improve our services and enhance user experience.
Our app may contain links to other websites or services that are not operated by us. If you click on a third-party link, you will be directed to that third party's site.
We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.
We strongly advise you to review the privacy policy of every site you visit.
While we currently do not adhere to GDPR, we are committed to ensuring the highest standards of data protection and user privacy. If future regulations require compliance, we will update our practices accordingly.
Although we do not currently adhere to CCPA, we are committed to transparency and user rights. If future regulations require compliance, we will update our practices accordingly.
We are committed to complying with any other applicable data protection and privacy laws.
We conduct Data Protection Impact Assessments (DPIAs) to identify and mitigate potential privacy risks associated with our data processing activities.
DPIAs are reviewed regularly to ensure ongoing compliance and address any new risks.
We incorporate privacy by design principles into the development of our app to ensure that privacy considerations are integrated into our data processing activities from the outset.
We implement privacy by default settings to ensure that personal data is protected by default and only collected and processed when necessary.
We take responsibility for our data protection practices and ensure that our employees are aware of their responsibilities regarding user privacy.
We provide regular training to our employees on data protection and privacy matters.
We have established policies and procedures to ensure compliance with data protection laws and to respond to user requests and complaints effectively.
By using Metropolis, you consent to the collection and use of your information as described in this privacy policy.
If you do not agree with this policy, please do not use our app. You can withdraw your consent at any time by contacting the admin.
We enforce this privacy policy through regular audits and assessments. Any violations of this policy may result in disciplinary action, up to and including termination of employment for our employees.
If you have any complaints or disputes regarding our privacy practices, please contact us. We will work to resolve any issues in a timely and efficient manner.
If we are unable to resolve a dispute amicably, users have the right to seek legal remedies in accordance with applicable laws.
We publish an annual transparency and accountability report detailing our data protection practices, user requests, and any data breaches.
This report is made available to all users to ensure transparency and accountability in our data processing activities.
For general inquiries, please contact us at:
For data protection inquiries, please contact our DPO at the above email addresses.
Com 7, off Jinaah Avenue, Malir Cantonment, Karachi, Karachi City, Sindh 75080, Pakistan
We are committed to protecting your privacy and ensuring the security of your personal information. This privacy policy outlines our data protection practices and your rights regarding your data.
We strive to build and maintain trust with our users by being transparent about our data practices and ensuring compliance with applicable laws and regulations.
We welcome your feedback and suggestions for improving our privacy practices. Please contact us with any questions or concerns.